Returns & Exchanges

For all return requests, please fill out and submit a request at the Connect Page. Please be sure to include Contact Info, Order # or Full Name of Purchaser, Date of Purchase and a brief description of the return request. 

Returns must be authorized by Britt Moore Jewelry and will take approximately 5 business days to be approved. Authorized returns must be sent within 7 days of approval along with a tracking number, otherwise the return will no longer be authorized. Packages without prior authorization from

Britt Moore Jewelry will be returned to sender. Shipping charges are non-refundable. Sender is responsible for return shipping costs.


*Brass, Silver, and Vermeil pieces: Request must be made within 7 days of delivery
*Fine Pieces: All sold gold ( 10kt,14kt, 18kt) items are non-refundable. Exchanges are allowed upon approval. Exchange requests must be made within 7 days of delivery.

Exchange Policy

For all return requests, please fill out and submit a request at the Connect Page. Please be sure to include Contact Info, Order # or Full Name of Purchaser, Date of Purchase and a brief description of the exchange request. 

Exchanges must be authorized by BMJ Customer Service Team. Packages without prior authorization from BMJ Customer Service Team will be returned to sender. Sender is responsible for exchange shipping costs.

If the exchanged item(s) are of lesser value than the original purchase, the remaining balance will be applied as store credit. If exchanged item(s) are of higher value than the original purchase, than the customer will receive an electronic invoice for difference.

Silver, and Vermeil pieces:Request must be made within 7 days of delivery of piece(s).
Fine Pieces: Request must be made within 24 hours of delivery of piece(s).

We reserve the right to deny unreasonable returns and exchanges.

Final Sale Policy

International shipments (sender is responsible for duties and shipping), items on markdown, items purchased as an exchange or with store credit, preorders, customized pieces including ring sizes, special orders, deposits on custom work, and items purchased during promotional events or seasonal sales such as Black Friday or sample sales, and items purchased using a discount code of more than 10% off ARE FINAL SALE AND CANNOT BE RETURNED OR EXCHANGED.